Pre-Orders: How They Work
Spotted a collection you love before it arrives? A pre-order lets you reserve it ahead of time, so you can get your crafty hands on it as soon as our stock is ready to send.
What is a pre-order?
A pre-order is a product you can purchase before it has arrived at Scrap of Your Life. You’ll pay when you place your order, and we’ll send the item once it reaches us.
Each pre-order listing will show an estimated arrival time where one is available. This is a guide, as release dates, supplier stock and freight can change.
What happens after I order?
- Place your order through the website as usual.
- We’ll email you an order confirmation.
- Once the pre-order stock arrives, we’ll pack your order and send you a shipping confirmation with tracking details.
You don’t need to place a second order when the product arrives—your original order reserves it for you.
Ordering pre-order and in-stock items together
If your cart contains both pre-order and in-stock products, your order will be sent together when everything is available. If you’d like your in-stock goodies sooner, please place them in a separate order. Separate orders will have their own shipping charges.
If your order contains pre-orders with different arrival dates, it will be ready to send when the last item arrives.
What if there’s a delay?
Arrival dates are estimates supplied by the brand or distributor. International shipping and customs processing can change those dates, sometimes with little notice.
We’ll do our best to update customers if there’s a significant delay, but we aren’t always able to send individual updates as delivery estimates change. If you’d like the latest information about your pre-order, please contact us with your order number and we’ll be happy to check it for you.
What if a product becomes unavailable?
Very occasionally, a supplier may reduce an allocation, change a release or cancel a product. If we can’t supply an item you’ve pre-ordered, we’ll contact you and arrange a refund for that item.
Can I change my pre-order?
Please get in touch as soon as possible if you need to change anything, especially your delivery address. We’ll let you know what’s possible based on the status of your order.
Pre-ordering is a lovely way to make sure your favourite new papers, embellishments and collections have your name on them. If you have any questions before ordering, just ask—I’m always happy to help! 💗
