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We like to keep things as smooth and transparent. So here’s everything you need to know about pricing, shipping, payment options, and a few extra handy details.
All product prices listed are exclusive of the Australian 10% Goods and Services Tax (GST) unless otherwise stated. GST is applied at checkout for Australian residents.
Once your order has been placed and payment has been confirmed, we aim to have your goodies dispatched via Australia Post within 4 working days (though we often ship sooner.
Packaging: We take pride in packing orders carefully—your crafting supplies will arrive safely and in great condition. We use sturdy pizza-style boxes for 12x12 paper and padded/tough bags or satchels for everything else. If your order arrives damaged, please contact us immediately with photos so we can help resolve it. Please see our return policy.
Within Australia:
Store Pickup (Local Only):
Live nearby? You’re welcome to pick up your order! There's no shipping charge for store pickups. Just give us a call or send a message to arrange a time. We also offer after-hours pickup or meet-ups around the Penrith area if that works better for you.
Flat Rate Shipping:
Orders under $100 are charged a flat shipping fee of $12.50.
Larger Orders (by weight/size):
Orders over 5kg or bulky/non-standard items: From $14.50
Orders over 10kg: $25
We'll always get in touch with you first to confirm and finalise any extra postage costs before dispatching.
Express Post:
Yes, you can absolutely request Express Post at checkout if you're in a hurry to get creating!
Registered Post:
Add $2.60 for registered post. Just contact us to request it. Please note that Australia Post limits compensation on uninsured items.
International Orders:
We happily ship overseas! Just send us a message and we’ll provide you with a shipping quote tailored to your location and order size.
(Default checkout rate is $25 but this will be adjusted based on your actual postage cost.)
No minimum order—whether you need a single embellishment or a full-blown stash overhaul, we’ve got you covered.
Payment Options:
Internet Banking:
Bank transfer is welcome—just make sure payment is completed within 5 working days of placing your order. Please quote your order number or name for reference. If you bank with an institution other than St George, please allow up to 48 hours for the funds to reach us.
(Bank details are at the bottom of your order confirmation email.)
Credit Card via PayPal:
You can use Visa or MasterCard through PayPal’s secure, encrypted gateway. Your privacy and security are important to us!
Phone Payments:
Prefer the personal touch? Give us a call to pay via credit card over the phone. Your details are not stored in our system.
Oops! Item Out of Stock:
Sometimes an item might sell out quickly due to crossovers with our events and retreats. If this happens, we’ll issue a refund via your original payment method.
Backorders:
Occasionally, a product might go on backorder while we’re restocking. If this happens, we’ll notify you by email and keep you updated on expected arrival times.
Substitutions:
We never swap out products without your permission. If something isn’t available, we’ll either contact you to offer a suitable alternative or process a refund—your choice.
We do our very best to show accurate colours in our product photos—but please keep in mind that screen displays can vary. Colours might look slightly different in person due to lighting or screen settings. If you’re unsure or feel something’s not quite right, please refer to our Returns & Refunds Policy or get in touch.
Some items are listed as Pre-Order—please check our Pre-Order FAQs for all the details on how they work, timelines, and what to expect.
We’re here to make sure your creative experience is full of joy and zero stress. If you have any questions at all, please feel free to reach out—whether it's about a product, payment, or just a little crafty chit-chat. 💬
Happy Crafting!
Julie
Scrap of Your Life ✂️💕
