Home  Store  Gallery  Forum  Blog  Design Team

Shipping & Returns

Price of Goods:  All prices are quoted inclusive of Australian 10% Goods and Services Tax (GST). When you go through checkout, your invoice will show the amount of GST included in your purchase. This amount is not added to your total. A tax invoice will be provided when your order is mailed.

Delivery Terms and Post & Handling (P&H) chargesUpon receipt of the order and verification of payment, goods will be dispatched by Australia Post (within Australia) within three working days. International orders will be dispatched by customer’s preferred method of delivery.

Delivery and P&H charges for all purchases are as follows:

Orders within Australia:  If you live in the area then store pick-up is available. There is no shipping charge. If you wish to pick up your order, then please contact us to arrange a suitable time. After hours’ pick-up is available. Often a meet-up can also be arranged in the Penrith area.

Postage is FREE for all orders over $80.00 within Australia). The free postage should be automatically reflected on your invoice on checkout - please contact us if this does not occur.

We have a flat fee of $9.95 applying to all orders under the $80.00 threshold within Australia. 

Orders which are over 5kg, or do not fit into standard courier/postage satchels will be charged a minimum of $12.95 shipping, with orders over 10kg being $25. Most orders are sent using Australia Post using Tracking.

Customers will be contacted to finalise any excess postage costs.  

FREE SHIPPING items:  There are some products in the store marked as "FREE SHIPPING '. There is no shipping cost if these products are ordered in isolation. . Products that fall into the Free Shipping category are items such as small dies, embossing folders, journalling cards, charms, brads and small stamps plus more... to find out which products just use the search function in the store using key words "Free Shipping".   

Please  remember that if you order other items that do not have  Free Shipping then the normal shipping rates apply. 

Overseas Orders:  Please contact for shipping quotes.

Express Post: is available on request. Please contact us if you wish to have your item delivered by Express Post and we will advise the cost.

Registered Post: is an additional $2.60. If you wish to have your items delivered by Registered Post, please select this from the postage options. We do recommend insurance for any orders over $50, as Australia Post will not cover loss or damage above this amount for uninsured items.

Minimum order amount:  There is no minimum order amount.

True to colour: Customers should be aware that the colour of images of papers and other products displayed on this site and viewed on your computer may not be exactly the same as for the actual product. We endeavour to display images in as true to actual colour as is possible but even then the image you see displayed on your screen may be different. If you are unsatisfied with the product you receive, see our refund policy for the steps you should take to have this matter rectified.

Payment Options

  • Internet banking or over the counter deposits at St George Banks (payments be be finalised within 5 working days of ordering - please quote your order number or name).  Please allow 48 hours for your payment to reach our account, if the payment is being processed through another bank other than St George (where our account is held).
     
  • Banking details can be found on your Confirmation of Order email, scroll down towards the bottom.
     
  • I accept credit card payments from Visa and MasterCard which are processed through the Paypal service. This is an encrypted server done by a third party, which allows complete privacy of your transactions.
     
  • Credit card by phone:  please phone through your credit card details (during business hours) to complete your order to 0423 275577.  

Packaging Commitment

All items are packed carefully to ensure they arrive to you in perfect condition. The majority of my orders ship in strong/sturdy pizza boxes if the contain any 12 x 12 Paper or  I also use Australia Post padded and tough bags where required or standard courier/postage satchels  If for some reason there is damage during transport please also contact me to in order for an assessment to be made. 

  At Scrap of Your Life we will take every possible care to ensure that the supplied goods are true to your order, are in perfect condition when dispatched and are securely packaged.

  • If you receive a faulty item please contact me immediately at scrapofyourlife@bigpond.com  The item will need to be returned for assessment before a refund is issued.
     
  • Occasionally an item you order might be out of stock.  If this happens your order will ship with a refund in your box (if you paid via bank deposit) or the refund will be sent to your Paypal account (if you paid with Paypal).
     
  •  Sometimes the product will be placed on backorder.  If this occurs, you will be contacted via email.
     
  • Products WILL NOT BE SUBSTITUTED without your consent.
     
  • If a "clearance item" is unavailable, you will not be contacted and will be provided a refund.

Kindest regards Julie - Scrap of Your Life

 

Back
Copyright © 2017 Scrap Of Your Life. Site by Something Sweet Designs

PurpleScraps Topsites - Australia’s BEST Scrap Sites Scrap of Your Life Store Information, Rating and Reviews at MyShopping.com.au ASC Hot 50